TERMS & CONDITIONS
PRIVACY POLICY
WEBSITE SECURITY & COPYRIGHT
POSTAGE & DELIVERY
ORDERS & PAYMENT
RETURNS & EXCHANGES
SIZING CHARTS
CONTACT INFORMATION

Terms & Conditions

Please read our terms and conditions carefully as making a purchase or becoming a 2XU member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

• By submitting an order or becoming a member of 2XU, you agree to be bound by these terms and conditions.
• We reserve the right to cancel orders at any time.
• Prices and products are subject to change at any time without notice.
• We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.
• Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
• Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.
• The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting us via email or

• Telephone and speaking with someone who will then receive permission to change the order. If an order has already been dispatched, then postage costs will apply.
• You must contact us either by phone, fax or email regarding any exchange/refund return of product prior to return within 30 days of original dispatch date.
• If you change your mind about the purchase, we are happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense.
• If a product is faulty, we will provide a full refund or exchange including all additional delivery costs.
• If a product is not suitable and you require an alternate size, colour or style, we will refund or exchange goods. The customer is required to pay for return postage to us, however, we will pay for returned postage to the customer.
• Order must be paid for in full prior to delivery.
• All prices are in GBP and include VAT
• You have read and understood our Terms & Conditions.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

Privacy Policy

• To process orders and memberships, it is necessary to obtain your personal information, however, we will only ask for the minimum information that we need to process orders.
• You can change and update your personal information at any time.
• If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. To find out more information about this site’s security information, click here.
• We do not retain your credit card details.
• We collect site traffic information so we can continually improve site content and design. This does not provide information relating to individual users and only provide generalised information relating to pages viewed by customers.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

Postage & Delivery

Charges

**All prices are in GBP and freight costs relate to total order amount.**

NOTE: Prices DO NOT include relevant overseas duties and other custom charges that you may incur and we are not responsible for any restrictions that result from the importation of certain products into various countries.

Delivery

Currently we do not ship to addresses outside of the United Kingdom. For more information about international orders please contact us.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

Orders & Payments

Orders and payments can be made both online, over the phone, via fax or posted.

For phone orders customers can call, which is the cost of a local call from anywhere in the United Kingdom, and speak to one of our friendly customer service representatives. Alternatively you can fax through your order to 01628 661 969

We accept cheque and/or credit cards – BankCard, Visa,MasterCard

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.

If you need to refund or exchange an item, please call us at the earliest convenience prior to returning the product to us.

Returns and Exchanges Policy

If you change your mind about your purchase, we are happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch.

Unless the product is faulty, all additional postage costs for returning items will be at your expense.

Clothing Returns

We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.

If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

How to Return Items

Before you return the items, either email or call us to let us know that you are returning an item.
When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to – Triathlon Consultants Ltd, Springheath House, Kelpatrick Road, Slough, SL1 6BW

Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

** IMPORTANT – We takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

Size Charts

Please click the item that you are interested in and the relevant sizing chart will appear.

Further Questions? Email 2xu@triathlonconsultants.com or call 01628 661 969

Contact Information

If you need to contact us for any reason, whether it be about site improvements, products you think we should stock, or just about your experience with us, then we’d love to hear from you.

Email 2xu@triathlonconsultants.com or call 01628 661 969