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2XU performance product carries
a promise of quality,and we stand behind our materials
and manufacturing. We commit to repair or replace
any item that fails within our warranty period
and term.
In order to back up your warranty
please register within 7 days of purchase by sending
us your name and contact details, along with the
style of product, place and date of purchase through
to 2xu@triathlonconsultants.com
Clothing and Accessory
Warranty - 12 months
Your 2XU clothing and accessories
are supported with a warranty on both manufacture
and materials for one year from date of purchase.
2XU will choose to replace
or repair any defects that occur within normal
wear and tear circumstances. This covers the failure
of any seams, moldings, trims, or fabrics.
2XU retain the right to define
normal wear and tear circumstances, but as a guideline
this requires the customer to follow wash instructions
and take all reasonable precautions to maintain
the garment. Exposure to elements such as extreme
heat, prolonged bacteria and chlorine exposure,
and other harsh or abrasive substances can accelerate
product degradation and void warranty. 2XU will
not repair or replace items that have clear physical
stress such as rips and split seems, or where
there is clear evidence of inadequate care or
treatment.
Product that is covered by
repair or warranty maybe exchanged in either the
retail place of purchase, or through courier or
post to Triathlon Consultants Ltd (see contact
details for physical address). Triathlon Consultants
Ltd will return warranty repair or replacement
by the same speed of delivery - couriered items
will be couriered back, posted items returned
by post.
Please note that items returned as unwanted or
incorrect size (but no manufacturer defect) will
be postage paid, however there will be a postage
admin charge deducted from any refund made (average
£10).
Wetsuit Warranty -
24 months
Your 2XU performance swimming
wetsuit is supported with a warranty on both manufacture
and materials for two years from date of purchase.
2XU will choose to replace
or repair any defects that occur within normal
wear and tear circumstances. This covers the failure
of any seams, moldings, trims, or fabrics.
2XU retain the right to define
normal wear and tear circumstances, but as a guideline
this requires the customer to follow wetsuit care
instructions on the original swingtag, and take
all reasonable precautions to maintain the garment.
Exposure to elements such as extreme heat and
direct sunshine, prolonged bacteria and chlorine
exposure, and other harsh or abrasive substances
can accelerate product degradation and void warranty.
Materials such as fingernails and other sharp
objects may tear and rip the high performance
neoprene in your 2XU wetsuit. 2XU will not repair
or replace items that have clear physical stress
such as rips and split seems, or where there is
clear evidence of inadequate care or treatment.
Product that is covered by
repair or warranty maybe exchanged in either the
retail place of purchase, or through courier or
post to Triathlon Consultants Ltd (see contact
details for physical address). Triathlon Consultants
Ltd will return warranty repair or replacement
by the same speed of delivery - couriered items
will be couriered back, posted items returned
by post.
If you are still unsure of
your warranty rights or have any questions relating
to 2XU product warranty, please contact us at
2xu@triathlonconsultants.com
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